Bespoke and Ready-to-Wear Luxury Slippers


Returns & Exchanges

How to do a return?

Domestic Returns:

  • In-store returns or exchanges can be made in person at any of our stores. Please note: Our retail stores cannot accept any returns by mail or courier.
  • To mail or courier your return or exchange please use the return form and return to the Client Services Center at the address noted on the form.
  • Please call our Client Service Center (1-877-478-8227), if you wish to return or cancel an order placed online.
  • Complete the return form, which is located on the back of the sales receipt that came with your order.
  • Please include a copy of the completed form along with your return.
  • Pack the item in the original packaging.
  • Ship the item/s to the address printed on the return shipping form. Please note: We recommend using a carrier that will provide a tracking number for the shipment. We take no responsibility on returns sent without a tracking number that become lost in the mail. Typically we include a return shipping label.

Outside the US:

  • Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write "U.S. Goods Returning" on the outside of the package.
  • Please note: Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused and returned to you.
  • If you are requesting an exchange, please remember to include sufficient payment information for the return postage.
  • Where applicable, please contact your local customs office for information about your taxes and duties that may be assessed on a return shipment.

Return Process & Timeframe:

  • Returns will be processed within 10 business days from when they are received by the warehouse.
  • The warehouse will inspect merchandise sent back for a return and reserves the right to reject returns if they do not meet any of the qualifying criteria.
  • Once the return has been processed, you will receive a return email confirmation, containing your store credit total.

 

What is your return policy?

All full-price merchandise will be accepted as returns for store-credit only , considering that the following criteria are met.

  • All items must be returned within (15) days of original purchase. 
  • All items must be in original and/or unworn condition.
  • All items must be in their original packaging, including shoe bag & box.
  • The original sales receipt, with completed return form, must be included.


Please note: If any of these criteria are not met, a return will be rejected and items will be returned to the shipping address on the original sales receipt. Shipping fees are non-refundable. No cash and/or credit refunds.

All sale-price merchandise will be accepted as returns for size exchange only, considering that the following criteria are met.

  • All items must be returned within (15) days of original purchase. 
  • All items must be in original and/or unworn condition.
  • All items must be in their original packaging, including shoe bag & box.
  • The original sales receipt, with completed return form, must be included.


Please note: If the requested exchange size is not available, an exchange for a different style sale-item in the requested size will be offered. If the exchange style/size is not available return will be shipped back to customer and no exchange will occur. If any of the above criteria are not met, a return will be rejected and items will be returned to the shipping address on the original sales receipt. Shipping fees are non-refundable. No cash and/or credit refunds.

All Bespoke merchandise will not be accepted as returns, due to the personalization of items. All Bespoke sales are final, no cash and/or credit refunds.

All final sale & clearance merchandise will not be accepted as returns and/or exchanges. All sales are final. merchandise received will be shipped back at the cost of the customer. No cash and/or credit refunds.

We guarantee the workmanship of our product against manufacturer’s defects for 60 days.

 

How do I return a gift?

Please refer to the Stubbs & Wootton Return Policy to confirm that all criteria are met before returning any products.

If your item fulfills all of our return criteria we will issue you a store credit.

Can I exchange an item at the retail store?

If you made your purchase within one of our stores, please return the item/s back to the retail location, along with your receipt of purchase.

Online purchases that have been made at full-price may also be returned or exchanged in store. For more information on our return policy please refer to our Return Policy.

What if something I requested for an exchange goes out of stock?

If an item requested for exchange is currently out of stock, but is in production, we will issue you a store-credit and create a back-order for the requested item.

If an item requested for exchange is out of stock and has been discontinued, we will offer you another style to exchange for. If there are no styles or size available your return will be shipped back to you.

Please keep in mind, all criteria for returns must be met before we can process your exchange.

 

For any other questions and/or inquiries, contact support at: hello@stubbsandwootton.com