Refund Policy

Returns

We offer a 30-day return policy for exchanges or store credit, refunds are not permitted.

To be eligible to receive an exchange or store credit, your item(s) must be unworn in original condition and packaging.

Your item(s) should be sent back to us within 30 days of receiving your order. Returns outside these timeframes may be accepted at the discretion of Stubbs & Wootton.

Disclaimer: Any sale item that is more than 50% off is considered a final sale and is non-returnable. Bespoke items are also non-returnable due to their custom nature. If a final sale item or Bespoke item is shipped back to us without previously being confirmed and authorized, unfortunately we are unable to accept the package and it shall be returned to the sender.

Shipping

To return your product, please use the included return label to mail your product to:

Stubbs & Wootton

502 Palm Street Suite 7

West Palm Beach, FL 33401

Please include a note on the packing slip explaining the reason for your return and whether you would like to receive an exchange or store credit. A confirmation email of this shall be sent upon our receipt of the item for your records.

International Returns

International customers are responsible for covering shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

We provide refunds only in exceptional cases, that being agreed by and at the discretion of the individual handling the return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.

Sale items (if applicable)

Only regular priced items may be returned for credit, unfortunately sale items can only be returned for exchange.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@stubbsandwootton.com and send your item to:

Stubbs & Wootton
502 Palm Street Suite 7
West Palm Beach, FL 33401

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit memo for the value of your return. Once the returned item is received, a credit memo will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit memo to the gift giver and they will be made aware of the return.

Shipping

To return your product, you should mail your product to:

Stubbs & Wootton
502 Palm Street Suite 7
West Palm Beach, FL 33401

You will be responsible for paying for your own shipping costs for returning your item if outside of the US. Shipping costs are non-refundable. If you receive a credit memo, the cost of return shipping will be deducted from your credit memo.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How am I refunded for a cancelled order?

If you cancel your order before it is processed, you will be reimbursed in the original form of your payment. If you paid by credit card, the same amount will be refunded back to your credit card. If you used a gift card, you will be reimbursed in the form of a store credit.