In the event that you are unhappy with your purchase from either Stubbsandwootton.com or our retail showrooms, we will accept a return within 30 days of purchase as an exchange or in the form of a store credit. No credit card or cash refunds. All returned merchandise must be in new and unused condition with the original packaging. To avoid damage, we recommend trying footwear on carpeted areas. Stubbs & Wootton reserves the right to refuse any unauthorized returns of damaged or worn items. Any Sale items, Custom orders (Bespoke), and Made to Order merchandise are not returnable or exchangeable.
Returning By Mail
To return your product, please use the included return label (applicable to US clients) to mail your product to:
Stubbs & Wootton
1300 N Florida Mango Rd
West Palm Beach, FL 33409
Please include a note on the packing slip explaining the reason for your return. A confirmation email of this shall be sent upon our receipt of the item for your records. If a return label is not included, please email firstname.lastname@example.org to request one.
Returning In Store
Eligible items may be returned to any Stubbs and Wootton Showroom in person for store credit or exchange within 30 days of the delivery date/purchase. Bring the merchandise and sales receipt with your merchandise return.
International customers are responsible for covering shipping costs for returning your item. Please note any Customs/Duty charges are the responsibility of the recipient. Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To complete your return, we require a receipt or proof of purchase.